The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Paid shuttle service
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Room features
Air conditioning
Heating
Sitting area
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
12 Zheltoksan St,
Almaty,
Kazakhstan,
050050,
Almaty City
Map view
12 Zheltoksan St,
Almaty,
Kazakhstan,
050050,
Almaty City
City landmarks
Mosque
Central Mosque Almaty
1.3
km
Park
Central Park
2.8
km
Church
Ascension Cathedral
2.7
km
Zoo
Almaty Zoo
3.3
km
Raiymbeka Ave.
Central Synagogue of Kazakhstan
1.1
km
Zhybek-Zholy Street
Arbat Shopping Street
1.2
km
Mall
Arbat
1.5
km
Abylay khana 55
Altyn-Emel
1.5
km
15 km South from Almaty
Mud Dam at Urochishhe Medeu
2.7
km
Zenkova St.
Monument to Soldiers-Internationalists
1.8
km
St. Gogol 1
Almaty Central Park
1.4
km
Shopping Area
Tsum
1.2
km
Park Named After Panfilov's 28 Guardsmen
Glory Memorial
2.1
km
Latifa Khamidi
Iversky Seraphimovskiy Nunnery
1.8
km
Almaty 050000
Park named after Mukagali Makataev
990 m
Shopping Area
Shopping Center Passazh
1.3
km
Museum
Museum of Folk Music Instruments named after Yihlasa
2.1
km
Park
Park the 28 Guardsmen
2.8
km
Mall
Torgovyy Dom "Tsum"
1.1
km
Tian Shan
Bolshoi Almatinskiy Peak
2.7
km
Park named after 28 Panfilov heroes
The Weapon From the Cruiser Kirov
1.2
km
Baitursynov St.
Monument to Warriors who Liquidate the Chernobyl Catastrophe
1.2
km
Turist peak
2.7
km
Aksay Gorge
Serafimo-Feognostovskaya Monastery
1.2
km
Kumbel Peak
2.7
km
Bolshoi Talgarskiy Pereval
2.7
km
Panfilova 103
Tengri-Umay Gallery
1.3
km
117 Tulebaeva Street
Kunayev Museum
2.4
km
Nearby
Almaty
Abylai Khan monument
410 m
Restaurants
Kokshe
270 m
Abylay khana 8
Duman
270 m
Abylay khana 8
Pelmeshka
410 m
Abylai Khan Ave.
Brazzzers
530 m
Abylai Khana
Wine Room
530 m
Abylai Khan Ave.
Govinda's
620 m
Abylay khana 39
Piriosmani
610 m
Abylay khana 32
Vostochny Express
820 m
Nauryzbai Batyra
China Town
630 m
Mametovoy 47
Aida
1.1
km
Raiymbeka Ave.
Darkhan
690 m
Tobayakova 45A
Zolotoi Dragon
830 m
Seifullina Ave.
Racha Chacha
680 m
Zheltoksan 37A
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Friendly staff
Clean and comfortable rooms
Limited dining options
Facilities could be better
6.4/10
Nice
Rooms
7.1
Location
6.4
Service
6.3
Dining
5.9
Guest reviews
6.4/10
based on 10 reviews
3.5/5
based on 68 reviews
7.7
7.7/10 based on 2290 reviews
#32 of 123 hotels in Almaty based on Tripadvisor
Andrew
United Kingdom,
October
2024
6.0/10
The hotel is conveniently located near the train station, making it easy for transportation, but that might not be the safest option at night. The rooms were a bit on the smaller side and lacked a mini bar, which would have been useful during the summer heat. The service was generally good, especially from the helpful reception staff, but there was an instance of unprofessionalism. Overall, it offers decent value for money, especially for those on a guided tour.
Rooms
6.0
The rooms were a little sparsely equipped and on the small side, lacking adequate shelves for luggage and a mini bar, which would have made my stay more comfortable.
Service
7.0
The service at the hotel was generally good, with the reception staff being notably helpful. However, I did encounter one instance where staff seemed uninterested in their duties.
Location
6.0
The location was fine for our needs since we were on a guided tour, but being close to the train station could be a bit risky at night.
Dining
5.0
The dining options were quite basic and average, but they did offer some variety, including warm food and fresh fruits.
Facilities
6.0
The hotel facilities were adequate, but I didn’t find anything particularly outstanding.
Lauren
United Kingdom,
October
2024
6.0/10
I found the hotel to be convenient for my needs since it was right next to the train station and the city center. While the rooms were a bit sparsely equipped, they were comfortable and clean. The service was friendly but had some hiccups, which was frustrating at times. The dining experience was okay, although the breakfast system was a bit odd. Overall, the hotel was decent value for money, but there's definitely room for improvement.
Rooms
7.0
The rooms were comfortable and clean, but they felt a bit sparsely equipped, lacking sufficient shelves and cupboards for my luggage.
Service
6.0
The service from the staff was friendly, especially from Lepesh at reception, but there were moments of confusion, such as the request for a separate bed fee and not being able to swap my breakfast when I needed to leave early.
Location
5.0
The location wasn't very good as it was close to the train station, which felt a bit risky at night, but it was adequate for our guided tour as our driver picked us up from there.
Dining
6.0
The breakfast buffet was basic with a strange system where I had to get a card from reception each morning. The selection was plentiful, with options like chicken wings and sandwiches, but it could improve.
Facilities
6.0
Facilities were basic and functional but nothing too remarkable.
Gary
United Kingdom,
September
2024
6.4/10
The hotel has a decent location that worked for our needs, and the rooms were spacious and tastefully decorated. I appreciated the helpfulness of the staff, especially the receptionist. However, I did face some issues with the dining experience and the service was a bit inconsistent. Overall, it was good value for money, but there’s room for improvement in a few areas.
Rooms
8.0
The rooms were really spacious and decorated in good taste.
Service
7.0
The staff was kind and helpful, but there were moments when their attention seemed divided.
Location
6.0
The hotel location was fine for our needs since we had a driver for city tours, but it could feel unsafe at night due to proximity to the train station.
Dining
5.0
Breakfast was an average affair, with a buffet that was plentiful but had a strange system for ordering.
Facilities
6.0
Facilities were decent, but nothing particularly stood out.
Phyllis
United States,
September
2024
7.0/10
I found the hotel to be conveniently located near the center of Almaty, making it easy for my guided tour arrangements. The room was a bit cramped and lack the usual amenities like a mini bar fridge, which would have been helpful during the hot summer days. Although the service varied—some staff were helpful, while others could have been more attentive—the overall experience wasn’t too bad for the price.
Rooms
6.0
The room was a bit small and didn't have a mini bar fridge, making it less comfortable given the summer heat.
Service
6.0
The service was hit-or-miss; some staff members were very nice and helpful, while others seemed distracted and not very attentive.
Location
9.0
The location was great for my needs, right in the city center and close to public transport, which was ideal for my arrangements.
Dining
7.0
The breakfast was decent, offering a good variety, but there could definitely be more options, as some items ran out quickly.
Facilities
7.0
Facilities were adequate, but nothing stood out as exceptional; basic amenities were available.
Matt
United States,
September
2024
6.0/10
I enjoyed my stay at this hotel, as it offered clean rooms with a comfortable big bed, and the staff was friendly. However, the service could use some improvements, like reducing noise from their communication devices. The location was convenient for my guided tour, but the area near the train station felt a bit unsafe at night. Overall, it's a decent value for money given the comfort and services provided.
Rooms
7.0
The room was smallish but quite nice, featuring a large comfortable bed. However, it lacked sufficient shelves and cupboards for organizing my luggage.
Service
6.0
The staff was friendly, though I found the use of Woki toki devices a bit disruptive. Improving their communication methods would enhance the experience.
Location
6.0
The location worked well for my needs since I was on a guided tour, but I didn't feel entirely comfortable being close to the train station, especially at night.
Dining
5.0
Dining options were somewhat limited, and there wasn’t enough variety, which was disappointing.
Facilities
6.0
The hotel had the basics, but it could have offered more amenities to enhance my stay.
Robin
United Kingdom,
September
2024
7.0/10
I found the hotel to be in a pretty good location, especially since we were on a guided tour and had our driver arranged for us. The rooms were quite spacious and clean, which I appreciated a lot. While the service was hit or miss, with some staff being attentive and others distracted, the dining options were decent with a nice variety. On the downside, I didn't think the price matched the service quality at times, which can be a bit frustrating.
Rooms
8.0
The room was clean and had enough space for four people with four beds, making it comfortable for our group.
Service
6.0
Service was quite varied; while some staff were friendly and helpful, others seemed more focused on their phones than on customer care.
Location
7.0
The location was fine for our needs since we had a driver for our city tour, but being close to the train station did come with some noise.
Dining
7.0
Breakfast was quite varied with a decent selection, but I found the system a bit odd where you had to get a card from reception each morning.
Facilities
7.0
Facilities were generally good with everything we needed, but nothing particularly stood out as exceptional.
Florence
United States,
July
2024
5.0/10
During my stay, I found the hotel to be quite basic, with a location that's not the best, especially being near the train station. The rooms were clean but a bit on the small side, and I felt like they lacked certain amenities like a mini bar. The staff was friendly, but the service had its drawbacks, especially with the dining setup, which could definitely use some improvement. Overall, it was an okay experience but not ideal for my needs.
Rooms
6.0
The rooms were clean but a bit on the small side and lacking some necessary equipment for organization, like shelves and cupboards.
Service
5.0
The staff was friendly, but service could be improved, particularly with accommodating breakfast requests and room arrangements.
Location
5.0
The location near the train station is not the best, particularly at night, which made me feel a bit uneasy.
Dining
5.0
The breakfast was basic, and I found the system confusing, needing to pick up a card from reception first.
Facilities
5.0
Facilities were quite basic and didn't stand out as particularly good or bad.
Bobby
United States,
July
2024
7.4/10
I had a nice stay at this hotel, which was clean and comfortable with helpful staff. I appreciated the spacious and warm rooms, but the dining options could use some improvement. The location was convenient for my needs, and the overall experience was good for the value I got.
Rooms
8.0
The rooms were spacious, clean, and warm, making my stay quite comfortable.
Service
9.0
The staff was friendly and very helpful, especially Lepesh at reception, who went out of his way to assist me.
Location
7.0
The location was convenient for me since I was on a guided tour, and I had a driver picking me up.
Dining
6.0
The breakfast was quite varied, but I wish there were more options available.
Facilities
7.0
Facilities were decent, but nothing extraordinary stood out during my stay.
Friendly staff
Limited dining options
Nicholas
United States,
June
2024
6.6/10
I had a mixed experience at this hotel. On the plus side, the location was quite convenient for my needs, as I was on a guided tour. The rooms were clean and smelled nice, which I really appreciated. However, the service left a lot to be desired, especially since the staff struggled with English and there were some unexpected fees. Overall, it's good value for money, but some improvements in service would make a big difference.
Rooms
8.0
The rooms were clean, comfortable, and had a pleasant smell.
Service
5.0
Service was lacking, particularly the language barrier and extra fee for an alternate room.
Location
7.0
The location was convenient for our needs, especially being close to the train station.
Dining
6.0
Breakfast was alright, with some variety, but the system for ordering could be confusing.
Facilities
7.0
Facilities were decent, but nothing stood out as exceptional.
Don
United Kingdom,
May
2024
6.8/10
The hotel has a friendly atmosphere and the staff was helpful, which made my stay enjoyable. However, the rooms were a bit small and didn't include a mini bar, which would have been a nice touch during the summer heat. Additionally, the dining experience was strange at times, although the breakfast options were decent. Overall, it’s a good option for a short stay, especially if you have transportation arranged.
Rooms
7.0
The rooms were clean, but they were quite small and lacked a mini bar fridge, which I missed during the summer.
Service
6.0
The staff was friendly and helped me navigate the city, though they couldn't accommodate my breakfast request because of my early departure.
Location
7.0
While the location wasn't the best due to proximity to the train station, it worked fine for my guided tour since I had a driver picking me up.
Dining
7.0
Breakfast was a bit odd since you had to get a card from reception, but the options were decent, albeit with some limitations.
Facilities
7.0
The facilities were basic but functional, meeting my needs during the stay.
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